Refund and cancellation policy

Cancelling an account

A staff account can be cancelled at any time by writing to igorkakaroff@gmail.com or calling +91 82528 56197. There is no notice period and no cancellation fee. We confirm every cancellation in writing — if you have not had a confirmation, the account is not yet cancelled, so please chase us.

Cancellation takes effect at the end of the current billing month. The account keeps working until then, and no further invoice is raised after it.

Refunds

Because an account is billed for a month at a time and cancellation takes effect at the end of that month, we do not refund part of a month that has already been paid for and used.

We do refund in full, without argument, where:

• an account was invoiced after it had already been cancelled in writing;
• an account was invoiced twice, or invoiced for a person who never used it;
• the service was substantially unavailable for more than three consecutive working days in the billed month;
• the amount charged does not match the ₹10,000 per user per month rate then in force.

If you think one of these applies — or something has gone wrong that is not on the list — write in and say so. We would rather refund an honest complaint than argue about it.

Trial period

A new account is free for its first 7 days, up to 100 messages and 15 document analyses — whichever limit is reached first — and nothing is charged for any of it. A trial does not roll into a paid account on its own: the first invoice is raised only after the office confirms the account should continue, so there is nothing to cancel or refund if you simply stop using it.

How refunds are paid

Approved refunds are returned to the original payment method through Razorpay. We initiate the refund within 3 working days of approving it. The time it then takes to appear depends on your bank or card issuer, and is typically 5 to 7 working days.

Disputes

If a refund request is declined we will say why, in writing. If you disagree, reply and it will be looked at again by the operator personally. We would ask you to raise it with us before raising a chargeback with your bank, so we have a chance to put it right.